Computing Services (ISP)

Computing Services (ISP)

Service areas

  • Basic services (mail box for staff, version control systems)
  • User administration
  • Digital master key systems and transponder
  • Printer and print manager
  • Network and domain administration „informatik.tu-darmstadt.de" and corresponding IP Networks
  • Networking and network monitoring
  • Pool-PCs and software facilities for basic teachings
  • Serverhousing (area, power supply, cooling system, bandwidth, cabling)
  • Server infrastructure
  • Virtual machines

Contact

1st level support as direct contact for user requests  
ISP user account (e.g. reset password / account lockout / extension)
Pool PCs, software, printer and pool reservation
Seafile services
Microsoft software in the context of MSDN / Dreamspark / Imagine
2nd Level Support – only for administrators and authorised transponder representatives of the department's research groups

Transponders and digital lockers
Networking and serverhousing
Basic services, special server services and virtual machines
Other requests and/or general contact

Please use the indicated mail addresses. This allows us to categorise your request accurately and avoids long waiting periods if certain contact persons are absent. New supply contracts, without inventory references, are always and solely accepted and coordinated by our group executive (Wolfgang Heenes) You are kindly invited to use our online support, namely our ISP-Wiki and check our announcements on our ISP-Blog.

 

Contact persons

Name Contact Responsibilities Office hours
Wolfgang Heenes Group executive, supply contracts, space allocation for server rooms, budget management On appointment
Ian Bierlich
Seafile, MSDN / Dreamspark / Imagine, networking, server infrastructure, hardware provider for network components Tuesday and Friday on appointment
Qun Herz
Office: S2|02 C119
Local helpdesk, user administration, transponder distribution Mon. – Fri.
09:00 – 12:00
Mon. – Thurs.
13:30 – 15:30
Matthias Krügl
Office: S2|02 A105
Basic services, server infrastructure, hypervisor, storage systems, virtual machines, pool infrastructure, printer and print manager, hardware provider for server systems and printers Mon. and Fri.
13:00 – 14:00
Friday
10:00 – 11:00
Uwe Langendorf
Office: S2|02 D010
Administration of transponders and digital lockers, deanery's workplace administrator and groupware representative, deanery's hardware/software representative for workstation requirements, departmental safety representative Mon. – Thurs.
10:00 – 11:00
Wednesday
13:00 – 14:00
Sven Schenkel
Office: S2|02 A105
Networking and serverhousing, network and domain administration for „informatik.tu-darmstadt.de" Wed. and Fri.
10:00 – 11:00
Wednesday
13:00 – 14:00