Computing Services (ISP)
Service areas
- Basic services (mail box for staff, version control systems)
- User administration
- Digital master key systems and transponder
- Printer and print manager
- Network and domain administration „informatik.tu-darmstadt.de" and corresponding IP Networks
- Networking and network monitoring
- Pool-PCs and software facilities for basic teachings
- Serverhousing (area, power supply, cooling system, bandwidth, cabling)
- Server infrastructure
- Virtual machines
Contact
| 1st level support as direct contact for user requests | |
|---|---|
| ISP user account (e.g. reset password / account lockout / extension) | account@isp.informatik.tu-… |
| Pool PCs, software, printer and pool reservation | pcpool@isp.informatik.tu-… |
| Seafile services | seafile@isp.informatik.tu-… |
| Microsoft software in the context of MSDN / Dreamspark / Imagine | msdn-admin@informatik.tu-… |
| 2nd Level Support – only for administrators and authorised transponder representatives of the department's research groups |
|
|---|---|
| Transponders and digital lockers | transponder@informatik.tu-… |
| Networking and serverhousing | netz@informatik.tu-… |
| Basic services, special server services and virtual machines | sysop@isp.informatik.tu-… |
| Other requests and/or general contact | isp@informatik.tu-… |
Please use the indicated mail addresses. This allows us to categorise your request accurately and avoids long waiting periods if certain contact persons are absent. New supply contracts, without inventory references, are always and solely accepted and coordinated by our group executive (Doreen Böhnstedt) You are kindly invited to use our online support, namely our ISP-Wiki and check our announcements on our ISP-Blog.
Contact persons
| Name | Contact | Responsibilities | Office hours |
| Ian Bierlich | msdn-admin@informatik… | MSDN / Dreamspark / Imagine, networking, server infrastructure, hardware provider for network components | Tuesday and Friday on appointment |
| Qun Herz |
account@isp.informatik… Office: S2|02 C119 |
Local helpdesk, user administration, transponder distribution |
Mon. – Fri. 09:00 – 12:00 Mon. – Thurs. 13:30 – 15:30 |
| Matthias Krügl |
sysop@informatik… Office: S2|02 E117 |
Basic services, server infrastructure, hypervisor, storage systems, virtual machines, pool infrastructure, printer and print manager, hardware provider for server systems and printers |
Mon. and Fri. 13:00 – 14:00 Friday 10:00 – 11:00 |
| Uwe Langendorf |
transponder@informatik… Office: S2|02 D010 |
Administration of transponders and digital lockers, deanery's workplace administrator and groupware representative, deanery's hardware/software representative for workstation requirements, departmental safety representative |
Mon. – Thurs. 10:00 – 11:00 Wednesday 13:00 – 14:00 |
| Sven Schenkel |
netz@informatik… Office: S2|02 E117 |
Networking and serverhousing, network and domain administration for „informatik.tu-darmstadt.de" |
Tue. and Thu. 10:00 – 11:00 Tuesday 13:00 – 14:00 |
